quarta-feira, 31 de julho de 2019

English is not easy to learn by the students in Mozambican secondary schools


Abstract

The present research proposal is developed for the reason of having noted most students in Mozambican secondary schools, especially at Chambone Secondary School in Maxixe they end their grade 12 without speak English. It is a fact that the success in learning a language at first can be seen from the ability of the learner’s speaking. However, it is very hard for the beginners to speak the foreign language, especially English. There are a lot of reasons why they get difficulties in speaking, such as lack of ideas to tell, lack of vocabularies to express the ideas, lack of the chance to speak, and lack of the interesting teaching method that can motivate them to speak. Thus, this study attempts to investigate the effect of storytelling on students’ speaking ability and students’ attitudes toward its implementation of storytelling technique.


 


 

 

 






1. Introduction

According to Zamdani (1998) teacher is not central focus in learning. Teaching speaking focuses on making the students active and creative. The students dominate the process of learning speaking; afterwards, it is dominated by the teacher or instructor. In this case, teacher is only the facilitator and controller who create the material, method and technique. Suggested by National Department (2004) the students should be able to communicate appropriately and correctly, in the interaction context and in simple short monologue, especially in describing something. Because of that thing, the teacher must conduct another technique to make the students more interesting to learn English, especially in teaching speaking process.
Therefore, this research proposal is aimed to analyze the use of storytelling as a technique to improve students’ speaking skills. The work is divided into three (3) chapters whereby, the first chapter is literature review. In this chapter, it will be presented different concepts of speaking ability as well as the concepts and use of storytelling to improve students ‘speaking abilities. The chapter two is about methodologies. This chapter will mention what methodologies the researcher will use to collect data in the field to validate the hypothesis of this paper. And in the last chapter 3, the researcher will say how data will be presented, discussed and analyzed.  

Background of the problem

During my internship process at Chambone Secondary School I noticed that students end their grade 12 without speaking English. This was a big barrier to work with them, especially when we were dealing with speaking activities because they were not able to discuss the tasks in English.Therefore, we assume that one of the reason that enable students to speak the language is because teachers do not use storytelling as a technique to develop students speaking skills and desire. When teaching speaking English for the students, especially in teaching speaking, it constantly have to keep in mind the fact that what we have in front of us is admixed class with expectations, motivation level, knowledge and last but not least, different learning styles. Thus, we need to vary our approaches and offer as much opportunity as possible to make the whole class find a little something to hold on too, expand and grow.
So, we think that as storytelling is at one of the simplest and quickest ways of establishing a happy relation between teacher and students in teaching and learning speaking process, and one of the most effective methods to make the students more interest in learning speaking and make the students to speak up bravely, it should be emphasized by teachers. Storytelling is a creative problem solving technique that relies on the background and experiences of students.

1.2 Objectives

1.2.1. Aim

The purpose of the present research is to investigate how storytelling can improve students’ speaking skills.

1.2.2 Objectives

·         To find out if teachers use storytelling to improve students’ speaking skills;
·         To find out how to use storytelling to develop students’ speaking abilities;
·         To propose strategies of effective use of storytelling technique to promote students’ speaking skills.

1.3 CriticalQuestions

·         Does the teacher use storytelling?
·         Does the teacher plan storytelling that match with the topic?
·         How does the teacher use storytelling technique?

1.4. Hypothesis

·         Teachers do not use storytelling to motivate the students to speak the language since they tend to teach much grammatical than communicative activities.
·         Teachers do not plan storytelling that brings students’ speaking desire since the stories that teachers bring are usually strange to the students’ reality.
·         The strategies used by the teacher to monitor storytelling in the classroom create laziness to the students on practicing speaking skills.

                                                                    



2. Rationale/justification



 



                                                                 

 

                                                        
                                                        

CHAPTER I - LITERATURE REVIEW

1.1 CONCEPTS OF STORYTELLING

Storytelling is a means for sharing and interpreting experiences. Peter L. Berger says human life is narratively rooted, humans construct their lives and shape their world into homes in terms of these groundings and memories. Stories are universal in that they can bridge cultural, linguistic and age-related divides. Storytelling can be adaptive for all ages, leaving out the notion of age segregation. Storytelling can be used as a method to teach ethics, values and cultural norms and differences. Learning is most effective when it takes place in social environments that provide authentic social cues about how knowledge is to be applied.
As we all know, stories have always played a significant role in student’s growth. Stories not only help in stimulating student’s growth. Stories not only help in stimulating student’s imagination and understanding of the world, but also in developing students speaking ability (Alex, 1988; Cooper, 1989; Koki, 1998; Zobairi and Gulley, 1989).
The reason to recommended story telling in teaching speaking process is that stories are motivating and immensely interesting, can best attract listeners and promote communication. According to Cooter (1991) cited in XuJianing (2007), “The excitement and drama of storytelling provide a context that holds students attention”.
There is common perception that all learning should be serious and solemn in nature and that if ones are having fun and there is hilarity and laughter, then it is not learning. This is misconception. It is possible to learn a language as well as enjoy oneself the sometime. One of the best methods to speaking teaching for students is by adding storytelling technique.
According to Fisher (1985), storytelling is a creative art form that has entertained and informed across centuries and cultures and its instructional potential continues to serve the teachers. Storytelling or oral literature has many of its roots in the attempt to explain life or the mysteries of the world and the universe to try to make sense out of things (Tway, 1985). In doing so, the characters and themes in the stories have become cultural and often cross-cultural archetypes of historic and continuing importance (Lasser,1979). Even in today’s technological world, we have not changed to such a degree that the archetypes presented in traditional oral literature are no longer applicable (Livo and Reitz, 1986). Preece (1987) says, “Storytelling, probably the oldest form of narrative in the world, is not the same as reading a loud, because in storytelling, the interaction between teller and listener is immediate, personal, active and direct”.
There are many reasons a teacher uses storytelling technique in teaching speaking. It gives the learners chance to use English orally, it means that they can practice and develop their ability to speak English. Storytelling provides fun and relaxes while remaining very much within the framework of language learning. It is expected for shy or slow learners can be active participants to show their ability and find their confidence in communicating in English.

1.1.1The use of storytelling 

For speaking class teacher who wishes to use storytelling, it is best to begin by choosing a simple story with only a few characters and an uncomplicated plot. The story should have action, the plot should be understandable to the students, and the events of the story should have a definite climax that leads to a conclusion the students will find satisfactory. According to Ramey (1986), Folk and fairy tales are the easiest kinds of stories for beginning storytellers to communicate. In selecting these or any story, it is important to keep in mind the characteristic of the students.
The students listen to some stories and repeat as they listen. This gives them an opportunity to improve their speaking ability. They are offered three stories each time and required to practice the one they like best. A competition is held every two weeks. When every student has learned to tell three to five stories naturally and expressively, they feel much more confident in telling stories in English than before.

1.1.2 Strategies to organize storytelling activities

Ø  Activity 1
Divide the students into groups and each group prepares a story. Each member of the group tells two to three sentences and the next one continues until the end of the story could gradually increase from two or three minutes. Before the lesson, the students could divide their tasks in advance and practice their own parts. They could also be given a few minutes to practice in class the whole story if necessary. The teacher moves among the groups and chooses two or three groups to present their stories before the class. Because the students have enough time to prepare and they are working together, this helps them build confidence and create a lively and brisk atmosphere.
Ø  Activity 2
Divide the students into four to five groups and each group is given an opening of a story and asked to finish the story in about 20 minutes. Then select one student from each group to tell their story in the class and the best one wins 10 points for their group. To get everyone fully involved and avoid the liability that each group just asks their best storyteller to do the job, the storyteller are selected by drawing lots instead of being chosen by them. This is also helps enliven the atmosphere of the classroom. So each group must work together to make the story as interesting as they can. An alternative way is to ask each member of the group to tell a part of the story and make a whole.
Ø  Activity 3
Ask each group to hand in an incomplete story and redistribute them among the groups. Give the students 20 minutes to read their stories and finish them. After each group presents their story, compare it with the original one. The most interesting one and the one closest to the original win.
Ø  Activity 4      
The teacher gives the first sentence to the class and then each student adds one more sentence to make a whole story impromptu. Because there is no preparation and nobody has an idea about what the next person will say and where the story is going, there are often lots of fun and surprise in the game.
It is few example of using storytelling technique in speaking class arranged in order of difficulty. At first, if the students are not confident in their speaking skills, it is recommended that the students be given enough time to prepare. As the students build their confidence and the classroom language environment becomes more free and active, the teacher could gradually increase the difficulty and make the game more versatile. To motivate and encourage the students, points and prizes are granted to good tellers and groups each time.
In the process of using stories, the teacher could, in different cases, choose to encourage the students, points and prizes are granted to good tellers and groups each time.
In the process of using stories, the teacher could in different cases, choose to encourage the students to rewrite the stories, using their own language or ask them to keep the original language as much as they can. The former way encourages the students to understand the stories and the latter prompts them to learn to use new words and expressions. Besides, pictures, movie and other materials would also be great help in storytelling. After a few months, the students speaking ability can be improved to considerable degree

1.1.3 Benefits of Using Storytelling

Using storytelling can bring to the students many benefits such as:          
1.      It can introduce the students to a range of story experiences.
2.      It can provide the students with models of story patterns, themes, characters and incidents to help them in their own writing, oral language and thinking.
3.      It can nurture and encourage the students’ confidences
4.      It can help put the students own words in perspective.
5.      It can increase knowledge and understanding of other places, races, and beliefs.
Storytelling also encourages children to be creative and use their imagination to picture the setting, the characters, and the story as it unfolds. Rather than being given the imagery to accompany the words, which is the case when watching a film, the child is able to build the world within which the story is set for themselves.
Through storytelling children are encouraged to listen to others, whether it be the storyteller or others listening to the story. They learn to be more patient and to let others speak; they begin to understand that others may not interpret things in the same way they do.
Their focus and listening skills are developed as they concentrate on what the storyteller is saying as, if they do not listen, the will miss out on part of the plot.
Storytelling provides children with a window to new worlds. It gives them the opportunity to learn new ideas and information; without realising it, they are learning valuable life lessons through hearing an engaging, exciting story.

1.2 CONCEPTS OF SPEAKING

1.2.1 Attempting to define speaking

When teaching speaking English for the students, especially in teaching speaking, it constantly have to keep in mind the fact that what we have in front of us is admixed class with expectations, motivation level, knowledge and last but not least, different learning styles. Thus, we need to vary our approaches and offer as much opportunity as possible to make the whole class find a little something to hold on too, expand and grow.
Storytelling is at one of the simplest and quickest ways of establishing a happy relation between teacher and students in teaching and learning speaking process, and one of the most effective methods to make the students more interest in learning speaking and make the students to speak up bravely. Storytelling is a creative problem solving technique that relies on the background and experiences of students.
“Speaking as an operating system of stress, rhythm, intonation and conjunction, involves the use of greeting formulaic, slang, idiom and cliché, it also requires familiarity with images, illusion even current linguistic fashion, and it means the use of the scale of formality-information mentioned earlier” (Porren, 1968:211)
Actually, it is visible that speaking is the only mechanism in which humans use to express their ideas, thoughts, and feelings and exchange ideas with others and then provide their views on something. On the other hand, speaking requires a good combination of rhythms and intonation so that the message can be delivered and received positively. However, as language is not lips and tongue, there are other aspects to be taken into account when we are to speak about speaking namely the brain, which is believed to the central and commander of the whole body systems and subsystems.
“Speaking is the process of building and sharing meaning through the use of verbal and non-verbal symbols in a variety of contexts” (Chaney, 1998, p. 13).
It is true that speaking is a process of constructing and sharing verbal and non-verbal communication in a sense that we cannot communicate without any meaning of what we are talking, also we need to share different ideas from others verbally. On the other hand we not only use verbal language, we need gestures to support what we say, so that our audience can understand the message clearly.
Hadfield Jill and Charles (1999:19) believe that speaking is the ability of using a language for an everyday situation; this language is used to help students to develop communicative skills through the production of language that can be seen how far their learning abilities have been reached.
We concur with the aforementioned authors, because if we say that we know and we can use language, we should be able to use such language in many different situations, for instance solving a problem or asking a help as well as expressing our feelings, emotions giving an opinion, etc, sharing different ideas from others verbally.
It is within this theoretical background, we believe that perhaps speaking is the most important skill, moreover, linguists agree that we write what we say, (Ngunga: 2014).

1.3 Theoretical framework

In this section, it is going to be highlighted a view point of the author who inspired the researcher to take on a research about the use of group work to promote speaking in the classroom.

CHAPTER II:  METHODOLOGY

2.1. Type of Research

This is an applied research because the answers to the critical questions will be highly concrete and specific. KERVIN et al (2006) argues that, applied research is motivated by a particular practical problem. He goes on defending that, for educators this type of research is more common as teachers want to know which strategies will enhance the learning of their students. Therefore, this is undoubtedly an applied research as it seeks to improve student’s communicative skills through group work.
Both qualitative and quantitative approaches will be used in this research, with special focus to qualitative approach. KERVIN et al (2006) points out that the qualitative research in a language classroom would be, for instance, the teacher as a researcher to find out which techniques and activities can improve students’ performance in class. He also highlights that case studies are also research qualitative methods.
The quantitative approach will be used taking into account that this research is partly descriptive as it will involve collecting data in order to test hypotheses through questionnaire, interview and observation whereby the data will somehow be numerical.

2.2. Population and Sample


According to KERVIN et al (ibid) "participants are selected because their involvement will contribute to the research focus. The first thing is to identify the target population from which you will select your sample". In this line of thoughts, this research will deal with a sample of 60 students of 9th grade at Chambone Secondary School and 4 teachers of English. There is a population of 280 students and 6 teachers of English. The sample of students to be selected is 64 respondents corresponding to 22.4% of the whole population.

2.3. Methods/data Collection Techniques

To collect data will be used mainly the direct observation, questionnaire and interviews to find out how the teachers use group works to promote speaking in the classroom. According to KERVIN et al (2006, p.84-85) "the observation of participants in a setting is a traditional form of data gathering. It helps the researcher to gain understanding of what actually happens within that particular setting."

2.3.1 Questionnaire

Most researchers use questionnaires to collect data because they allow for data to be collected from a large number of people (KERVIN et al, 2006, 97). In this research, it will be used questionnaire for students of grade 8 will be another instrument of data collection for this study. It will allow participants to answer the questions on their pace in their free time although in questionnaires, responses are limited to answers to predetermine questions.
The written questionnaire has some advantages.    For one thing, it is likely to be less expensive, particularly in terms of the time spent collecting the data. Questionnaires can be given to large numbers of people simultaneously; they can also be sent by mail.   Therefore, it is possible to cover wide geographic areas and to question large number of people relatively inexpensively. Another advantage  of questionnaires is  that subjects are  more  likely  to  feel  that they  can remain anonymous  and thus may  be  more  likely  to express controversial opinions.    This is more difficult in an interview, where the opinion must be given directly to the interviewer.    Also, the written question is standard from one subject to the next and is not susceptible to changes in emphasis as can be case in oral questioning.    There  is always the possibility, however,  that the written question will  be  interpreted differently  by different  readers, which is one  reason  for  carefully  pre-testing  questionnaires.

2.3.2 Observation

According to Marconi and Lakatos (2010:31) “Direct observation is an instrument of data collection aiming to get information. It does not only consist on listen and see what is being done but also consists on examining facts and phenomena to be studied, it also helps the researcher to identify and obtain proves concerned to objective basing on direct contact with the reality”. So In this paper it will used observation as the base of data collection since this method allow the observer to get confident information in the field.

2.3.3 Interview

Lakatos and Marconi (2003:197) say that Interview is an instrument of data collection consisting on getting information, whereby the interviewer follows an outline already set. The interview will be addressed to the teachers, students and two deputy directors of that school where the research will be conducted. In interviews,  since  the interviewer is  present with the subject,  there  is an opportunity  to collect nonverbal data  as well  and to clarify  the meaning  of  questions if the subjects do  not  understand. Interviews have many advantages, the most significant of which is questioning people who cannot write their responses.    This category also includes illiterate subjects or subjects who do not write as frequently as they speak.    Oral responses from these individuals will contain much more information than would their written responses. Another advantage of the interview method is that is actually results in a higher response rate than does the questionnaire.    Many people who would ignore a questionnaire are willing to talk, with an interviewer who is obviously interested in what they have to say.     Another advantage of the interview technique is that you can plan to ask questions at several levels to get the most information from the subject.  This approach is unique to the interview.   

2.4. Method of Analysis

It was previously said that this study will use both qualitative and quantitative approaches, thus will also be analyzed both qualitative and quantitative data. The qualitative data analysis is basically text-based and images that require analysis (KERVIN et al, 2006:140). It is important to refer that will be applied the data analysis spiral for analyzing qualitative data, this process consists of familiarization with data; categorization of data and synthesis of the data (KERVIN et al, 2006:147).
For quantitative data will be used statistical analysis given the fact that this type of data is basically numerical.

2.5. Data Collection Plan

Date
Activity
Place
Who
08/07/2019
Observation of 2 lessons of English 
Chambone Secondary School
Grade 9 classes/stream 1/5
09/07/2019
Observation of 1 lessons of English language
Chambone Secondary School
Grade 9 classes/ streams 4
10/07/2019
Observation of  lessons of English language
Chambone Secondary School
Grade 9 classes streams 5

11/07/2019
Interviewing students
Chambone Secondary School
40 students of Grade 9 streams1/5
12/07/2019
Interviewing students
Chambone Secondary School
20 students of Grade 9 streams 4
15/07/2019
Questionnaire forstudents
Chambone Secondary School
20 students of grade 9  in streams 4
15/07/2019
Questionnaire for students
Chambone Secondary School
20 students of grade 9 in
 streams 1
15/07/2019
Questionnaire for students
Chambone Secondary School
20 students of grade 9 in
 streams 5
15/07/2019
Questionnaire forTeachers
Chambone Secondary School
4 teachers of English.

Chapter III: Data Presentation, Analysis and Discussion

In this chapter will be described how the data will be presented, analyzed and discussed during the development of this study. The data will be presented in the form of tables, graphs and pictures.

3.1. Dissemination of results

The results of this investigation will be published at the seminars and at the meeting of English teachers at my school and at Up-Maxixe when I will defend my monograph, the same results will be presented as a workshop in different sections.

REFERENCES

1.      ALSEGHAYER, Khalid. 2007. Literature based Lesson. Available at: alseghayer@yahoo.com.
2.      DIYAH, Ayu. 2007. Using Storytelling in Teaching    Speaking. Available at :www. Sjsu.edu/reading/storytellingppt.pdf.
3.      HANDAYANI, Heni. (2010). Storytelling Can Improve Speaking Ability for Beginner. Available at: http;//universityofibnkhaldunbogorindonesia.blogspot.com/2010/01/storytelling-can-improve-speaking.html.
4.      JIANING, Xu. (2007). Storytelling Can in the EFL Speaking Classroom. Available at: http//iteslj.org/Techniques/Jianing Storytelling.html.
5.      KORTNER, Nola. (1988). Storytelling by Children. Available at :http://www.vtaide.com/png/ERIC/Storytelling.htm.
6.      MAGAR,Lokemoon. Using Stories with Young Learners. Available at: http://www.pearsonlongman.com/professionaldevelopment/downloads/articles/adults-young-learners/Using-Stories-With-Young-Learners-2.pdf.
7.      SERRAT, Oliver. Storytelling. Available at: http//www.odi.org.uk/RAPID/Publications/Documents/Comms_tools_web.pdf.
8.      WOODHOUSE, Jan. 1998. Sitting Comfort ability with Learning. Available at: www.gaudisite. Nl/ThesisStorySlides.pdf.


segunda-feira, 1 de julho de 2019

Topic: A reflection on Winners and Losers in Language PlanningM (UP)



Introduction
“Language planning is an attempt to interfere deliberately with a language or one of its varieties: it is human intervention into natural processes of language change, diffusion, and erosion.”  Stated Wardhugh (2006, p. 357). This is to say that Language planning is a deliberate effort to influence the function, structure or acquisition of language or language variety within a speech community.
During the process of planning a language there are winner and losers. And, given that winners and losers are noticed, the present assignment, thus, aims at bringing about a reflection on Winners and Losers in Language Planning. Here, some aspects concerning winners and others concerning losers in Language planning will be pointed out.


We live in a world of more than 6 billion people and by the most generous estimate 6,000 languages. Many of these are endangered or even dying. Dixon estimates that there may be actually as few as 4,000 languages spoken today with that number steadily decreasing. Each language encapsulates the world-view of its speakers: how they think, what they value, what they believe in, how they classify the world around them, how they order their lives. Once a language dies, a part of human culture is lost, forever. These are some of the facts about languages in general.
Additionally, Nettle and Romaine (2000), quoted by (Wardhaugh, 2006), voice a very similar view, say that as many as 60 percent of all languages are already endangered, and go so far as to claim that some of the endangered languages have much to tell us about the natural world, e.g., invaluable information about ecological matters, and even perhaps about the nature of reality. It has already been said that each language is a way of coming to grips with the external world and developing a symbolism to represent it so that it can be talked and thought about. Crystal (2000), quoted by (Wardhaugh, 2006), also deplores the reduction of language diversity brought about by language death.
Estimates of language loss go as high as 95 percent within the new century if nothing is done to stop the decline. It is for just such a reason that the Linguistic Society of America has gone on record as deploring language loss and established a Committee on Endangered Languages and their Preservation to help arrest it. However, we should note that not all linguists agree that they should be out in the field trying to describe – and possibly preserve – threatened languages. Mühlhäusler (1996) goes so far as to argue that linguists are sometimes part of the problem rather than part of the solution. However, no matter what happens the number of languages spoken in the world will almost certainly continue to decline.
Furthermore, in marked contrast to such decline, a few languages thrive, e.g., the Mandarin variety of Chinese, Hindi, Arabic, and Spanish (with its enormous growth potential in South America), and one, English, has spread everywhere in the world (see Wardhaugh, 1987, and Crystal, 2003b, 2004). Languages like French (even when promoted by La Francophonie), Russian, German, and Japanese, on the other hand, do not thrive in the same way: they win few converts and, as the world’s population grows, they decrease proportionally. As Crystal has pointed out, English spread initially through conquest and then by being in the right place at the right time for use in international relations, the worldwide media, international travel, education, and now communications. He estimates that one-quarter of the world’s population has some kind of fluency in the language. Its major appeal is as a lingua franca, a common second language with a certain amount of internal diversity. In December 2004, a British Council report estimated that 2 billion more people would begin learning English within a decade and by 2050 there would be over 3 billion speakers of English in the world. The main motivation to learn English would continue to be an economic one and an important consequence would be a great increase in bilingualism/multilingualism in English and one or more other languages. According to this report, Chinese, Arabic, and Spanish would also become increasingly important languages.
In its spread English has differentiated; there are New Englishes, and English is not just a single language any more. It also lacks a dominant center; English is pluricentric and is used to express various national identities (Schneider, 2003) quoted by (Wardhaugh, 2006).
Mühlhäusler (1996) quoted by (Wardhaugh, 2006), for example, regards languages like English and others like Bahasa Indonesia and Mandarin Chinese as ‘killer languages’ because as national languages of modernization, education, and development they stifle and eventually kill local languages. Dorian (1998, p. 9) states the case unequivocally: ‘Europeans who come from polities with a history of standardizing and promoting just one high-prestige form carried their “ideology of contempt” for subordinate languages with them when they conquered far-flung territories to the serious detriment of indigenous languages.’
House (2003), quoted by (Wardhaugh, 2006), draws a different conclusion concerning the spread of English in the European Union. There, English is spreading because it is an effective lingua franca and she says that this spread may actually strengthen local languages as people seek to maintain local identities. The European Union shows how such a compromise has occurred. Wright (2004, p. 14), quoted by (Wardhaugh, 2006), comes to a similar conclusion but one not limited to the European Union: ‘it is not inconceivable that as intergroup communication happens increasingly in English, speakers from the smaller language groups will move from being bilingual in their own language and the national language to being bilingual in their own language and English. This latter bilingualism might be more stable than the former.’

Conclusion
We end up realizing that is calculated that language loss goes as high as 95 percent within the new century if nothing is done to stop the decline. The languages usually win few converts and, as the world’s population grows, they decrease proportionally. English, for example, is not just a single language any more. It also lacks a dominant center; it is nowadays pluricentric and is used to express various national identities.
To finish, it is not inconceivable that as intergroup communication happens increasingly in a language, speakers from the smaller language groups will move from being bilingual in their own language and the national language to being bilingual in their own language and that language. This latter bilingualism might be more stable than the former.


Bibliography
Wardhaugh, R. (2006). An Introduction to Sociolinguistics. Blackwell Publishing. 5th edition.

fluxograma


Índice

1. Introdução. 1

1.1. Objectivos. 2

1.1.1. Objectivo gerais. 2

1.1.2. Objectivos específicos. 2

1.2. Metodologia. 2

2. Fluxograma. 2

3. Âmbito de aplicação dos fluxogramas. 4

3.1. Importância. 4

4. Etapas de elaboração de fluxograma. 4

4.1. Principais passos para a sua elaboração. 5

4.2. Tipos de fluxograma. 6

4.3. Técnicas de desenho de um fluxograma. 8

4.4. Desenhando um fluxograma manualmente. 8

4.5. Simbologias de fluxogramas. 9

4.6. Desenhando um fluxograma com o uso da informática. 9

5. Vantagens do Fluxograma. 9

5.1. Desvantagens do Fluxograma. 10

6. Recomendações para elaboração de fluxogramas. 11

7. Conclusão. 12

8. Referências bibliográficas. 13


1. Introdução 

O uso de fluxograma é preponderante para as organizações e tem como objectivo principal descrever a sequência ou fluxo de um processo, seja ele manual ou mecanizado, especificando os recursos tais como documentos, papel, disco, formulário ou qualquer outro tipo de material usado como fonte para os dados e informações.

Na sua elaboração são usados símbolos convencionados, que permitem poucas variações. Todo e qualquer processo, tanto administrativo como operacional têm um fluxo de operações tais como entrada, processamento e saída. Esse fluxo envolve operações, área da organização envolvida, recursos humanos e materiais, custos relativos a esse recurso, volume de trabalho, os tempos de excussão, documentos envolvidos pelo fluxograma e a tecnologia de informação utilizada.
1.1.Objectivos
1.1.1. Objectivo gerais 


ü Estudar os fluxogramas
1.1.2. Objectivos específicos

ü Descrever as etapas dos fluxogramas

ü Abordar as vantagens e desvantagens dos fluxogramas

ü Falar dos tipos dos fluxogramas
1.2.Metodologia 
O termo metodologia tem sua origem no grego (méthodos= caminho, ao longo de um caminho e lógos= estudo), ou seja, é o estudo dos caminhos a serem percorridos para se realizar uma pesquisa. Em ciências, metodologia é o caminho que o pesquisador percorre em busca da compreensão da realidade, do fato, do fenómeno (Zanella, 2009:61).

Método é a maneira, é a forma que o cientista escolhe para ampliar o conhecimento sobre determinado objecto, fato ou fenómeno. É uma série de procedimentos intelectuais e técnicos adoptados para atingir determinado conhecimento.

O presente trabalho o qual consiste no estudo dos fluxogramas, a metodologia usada foi a técnica documental a qual serviu de suporte para o enriquecimento de conceitos no que tange os fluxogramas, foi usada também a técnica bibliográfica, esta que é realizada através de material já publicado em livros, meios electrónicos acessíveis ao público em geral.
2. Fluxograma 

O termo fluxograma vem do inglês flow-chart (flow=fluxo+chart=gráfico).

A técnica mais conhecida e mais usada no estudo de rotinas administrativas é a de elaboração de fluxogramas. Contudo, é comum encontrar um rótulo diferente para técnica. Uns chamam de gráfico de procedimentos, outros gráficos de processos; há quem prefira rotular fluxo de pessoas e papéis; ou fluxo de documentos. De qualquer maneira procura-se utilizar o termo fluxograma para todo e qualquer gráfico que demonstre algum fluxo, obedecendo, além do costume, ou verdadeiro sentido etimológico da palavra Araújo (1998:82).

O autor avança ainda que o fluxograma de maneira geral procura apresentar a rotina passo-a-passo e acção por acção.

Para Ballestero Alvarez (1991), trata-se de uma representação gráfica em rede de um sistema, mostrando os elementos que estão activos e suas respectivas interligações de dados com outros elementos e unidades.

Fluxograma é uma técnica de representação gráfica que se utiliza símbolos previamente convencionados, permitindo a descrição clara e precisa do fluxo, ou sequência, de um processo, bem como sua análise e redesenho, como alude Oliveira (2005). Acrescenta Cury (2005:42), que fluxograma é “um gráfico universal, que representa o fluxo ou a sequência normal de qualquer trabalho, produto ou documento”.

Araújo (2006) diz que é um processo formado pelos movimentos de papéis entre pessoas e unidades de uma organização, com um início e um fim delimitados. E na proposição de um objectivo, podemos dizer que é o de assegurar a fluidez dessa movimentação, manter claramente os limites do fluxo e dispor de uma linguagem de leitura técnica, através do uso de simbologias universalmente aceitas.

O fluxograma, também conhecido por flow-chart, carta de fluxo de processo, gráfico de sequência, gráfico de processamento, representa graficamente a sequência de um trabalho ou de um processo de comunicação. Representa com racionalidade, lógica, clareza e síntese rotinas ou procedimentos em que estejam envolvidos documentos, informações recebidas, processadas e emitidas, bem como seus respectivos responsáveis e/ou unidades organizacionais.
3. Âmbito de aplicação dos fluxogramas 

Fluxograma de maneira geral aplica-se na descrição das actividades, tarefas e entre outras informações de uma forma sintética usando símbolos previamente concebidos pela organização Araújo (1998:83).

O fluxograma é usado em organizações com o fim de padronizar o processamento do trabalho administrativo, que possibilita a racionalização dos métodos processos ou implantação de sistemas, substituindo os relatórios expressos em palavras por uma apresentação que possibilita uma visualização dos eventos e que seja ao mesmo tempo sistematicamente organizado.

Os fluxogramas são usados nos estudos de rotinas administrativas, apresentando rotinas passo a passo, acção por acção num determinado processo administrativos.
3.1.Importância 

O fluxograma permite ofluxo de Operações: entrada, processamento e saídas, que envolvem diferentes áreas organizacionais (Idem).

O fluxo representa com racionalidade lógica, clareza e composição rotineira ou procedimentos em que estejam envolvidos documentos, informações recebidas, processadas e emitidas, bem como seus respectivos responsáveis da unidade organizacional. Grimas (2008), acrescenta que fluxograma mostra como faz se o trabalho e adentra em problemas cujas soluções interessam, directamente, ao exercício de uma administração coerente, nas organizações como um todo, despontando a circulação de papéis e formulários entre as diversas unidades organizacionais da empresa ou entre pessoas, funcionários ou colaboradores na atribuição de responsabilidade e em outros aspectos do funcionamento do processo administrativo.
4. Etapas de elaboração de fluxograma

1. Abrir o sistema;

2. Criar um novo documento;

3. Disponibilizar as barras de ferramentas mais comuns; padrão, formatar, caixas de ferramentas e desenhar;

4. Exibir a galeria de formas;

5. Inserir departamentos ou agentes e edita-los;

6. Inserir as formas conforme necessidade;

7. Inserir texto nas formas, editando-os;

8. Estabelecer ligações necessárias entre as formas, editando-as;

9. Configurar documento;

10. Imprimir. 
4.1.Principais passos para a sua elaboração 


Cury (1991:234), diz que para elaborar um fluxograma, o analista através de pesquisa minuciosa junto as unidades organizacionais em exame, deve fazer levantamento dos passos que envolvem o trabalho desde o operador inicial até o final, passando, inclusive, pelos formulários envolvidos no processo.

Cury (Idem:235) advoga ainda que, o roteiro de elaboração e a da análise de fluxograma, pode ser descrito obedecendo as seguintes fases ou passos:
Comunicação: as chefias envolvidas participam aos empregados à realização do trabalho e seus objectivos;
Colecta de dados: as informações devem ser fornecidas pelos próprios executores dos trabalhos, mediante utilização de um roteiro de entrevista;
Fluxogramação: colhidos os dados, deve ser escolhido o tipo de fluxograma a ser utilizado, elaborando-se em seguida, o seu rascunho;
Análise de fluxograma: o analista deve partir do processo geral e descer progressivamente ao exame minucioso das diversas etapas;
Relatório da análise: nesta fase, terminado o estudo e novo fluxograma, o analista deve preparar um relatório em que poderão ser inseridos seguintes itens:

a) Condições actuais: fluxograma de situações existentes;

b) Análise das condições existentes: descrição de falhas de processamento diagnosticadas;

c) Recomendações: fluxograma de rotinas propostas; cópia de formulários propostos;
Apresentação do trabalho: os fluxogramas e os formulários constituem excelentes demonstrações visuais para apresentação das recomendações finais.

A exposição dos métodos actuais deve ser clara e objectiva. O analista deve apresentar o tipo de fluxograma que mais se adequa a natureza do trabalho sendo mais utilizáveis o administrativo ou de rotinas de trabalho e o global ou de coluna (idem).
4.2.Tipos de fluxograma 

Os principais tipos ou modelos de fluxogramas segundo Cury são:

ü Fluxograma Vertical;

ü Fluxograma Administrativo (ou de rotinas de trabalho);

ü Fluxograma Global (ou de lacunas);

ü Fluxograma de blocos;

a) Fluxograma vertical que o De Oliveira (2005: 265), também o denomina por folha de análise, folha de simplificação de trabalho ou diagrama de processo:é mais utilizado para identificar rotinas existentes num sector de trabalho qualquer. Este fluxograma, com seu formulário, padronizado, de fácil preenchimento, simplifica o trabalho do analista evitando distorções, divergências e incoerências que comummente ocorrem quando as anotações são efectuadas em rascunho comum (Cury, 1991:236).

O fluxograma vertical, como o próprio nome indica, é formado de colunas verticais; em uma coluna são colocados os símbolos convencionais de operação, transporte, arquivamento, demora e inspecção; em outra, quem executa a operação e por último a descrição do método actual. Alguns fluxogramas verticais possuem mais colunas, com informações adicionais, como procedimentos propostos, tempo médio de dispêndio em cada fase, distância do percurso dos passos, etc.

Esse tipo de fluxograma de acordo com (Raldon, 2010:44) possui quatro vantagens.

ü Pode ser impresso como formulário padronizado;

ü Rapidez de preenchimento, pois os símbolos e convenções já se acham impressos;

ü Maior clareza de apresentação;

ü Grande facilidade de leitura por parte dos usuários.

O fluxograma vertical tem maior utilidade, portanto, para trabalhos de levantamentos, devendo ser traçados no próprio, existindo dois modelos que devem ser utilizados:

O primeiro aplicável na hipótese de desejar-se especificar todos órgãos que participam do fluxo, e o segundo onde não são especificados todos operadores porque o fluxo é apresentado de forma contínua.

b) Fluxograma Administrativo ou de rotinas de trabalho: este tipo de fluxograma utiliza-se dos mesmos símbolos do fluxograma vertical, mas tem a vantagem de poder ser elaborado com a adopção de alguns recursos técnicos que permitem uma apresentação mais compreensível da rotina, facilitando assim, sua análise e posterior racionalização.

O fluxograma administrativo, pela sua ampla visão do sistema analisado, permite que qualquer trabalho, por mais complexa que seja possa ser subdividido em elementos simples facilitando o estudo de cada item individual, de maneira conveniente, sem que se fique perdido, na imensidão de detalhes que o constituem, principalmente no sistema de alta complexidade, constituídos de diversas várias rotinas.

O fluxograma administrativo, assim sendo, é de grande valia na pesquisa de fluxos de trabalho, visando sua racionalização, permitindo identificar falhas na distribuição de encargos, layouts e formulários inadequados, processamento incoerente do trabalho e outros aspectos característicos da ambiência administrativa. Assim, através de uma ordenada, completa, detalhada e fidedigna exposição de factos, como realmente ocorrem, permitem os fluxogramas administrativos o diagnóstico de pontos falhados, das mais diversas origens, que podem responder pelas deficiências constatadas na execução de serviços.

c) Fluxograma Global ou de colunas: este fluxograma recebe este nome pela visão global que oferece do fluxo de trabalho e também porque os órgãos aparecem no fluxo sob forma de colunas. A utilização deste fluxograma é mais apropriada para se transmitir fluxo de trabalho para toda organização. Assim, o analista, após proceder ao levantamento da rotina, com a adopção de fluxograma vertical, elabora o administrativo, para análise e, a pós a racionalização, estabelece o sistema ideal, desenhando o fluxograma global, de melhor entendimento para os usuários. O fluxograma global é desenhado no formato A3 e depois reduzido no tamanho A4.

Analisa os inter-relacionamentos fornecendo uma compreensão detalhada de um processo. Cada tarefa do processo ou rotina em estudo pode ser detalhada até o ponto em que o fluxograma pode ser usado como parte do manual de treinamento de um novo funcionário (Roldon, 2010:45).

d) Fluxograma de blocos

Segundo Harrington (1993), o diagrama de blocos é o modelo mais simples e comum para a descrição do fluxo de um processo, pois são desenhados rectângulos com as principais actividades identificadas nos processos ligados entre si através de setas.
4.3.Técnicas de desenho de um fluxograma

Podemos desenhar um fluxograma manualmente ou com a utilização de softwares que rodam em microcomputadores, oferecendo uma gama muito grande de recursos que nos ajudam na elaboração de um fluxo de processo.
4.4.Desenhando um fluxograma manualmente

No fluxograma vertical, como se trata de formulário impresso, o desenho do fluxo está restrito ao preenchimento de alguns campos.

A elaboração, ou desenho de um fluxograma horizontal, tanto o descritivo como o de colunas requer algumas regras básicas:

ü Dispor de gabaritos, que correspondem a réguas que contêm os símbolos convencionais;

ü Os símbolos devem ter tamanhos e formas bem uniformes e guardar a devida proporção entre si; O tamanho do desenho do fluxo varia de acordo com a complexidade do processo em estudo, e o tamanho ideal é aquele que permite visualizar o processo sem grandes movimentos, tanto lateral como verticalmente;

ü O desenho deve ser feito da esquerda para a direita e de cima para baixo, como se estivesse escrevendo;

ü Deve-se utilizar lápis, ou lapiseira, pois permitem alterações mais rápidas, bastando para isso apagar o que se deseja modificar;

ü O desenho deve reservar espaços para identificação do fluxograma, ou seja: nome da empresa, processo, data, versão e executante.
4.5.Simbologias de fluxogramas

Há vários símbolos utilizados nas organizações dentre os quais pode-se destacar os seguintes:


Símbolo

Significado

Símbolo

Significado



Acção


Entrada ou saída

Transporte
Documento


Análise


Abertura ou encerramento de arquivos


Actividade/processamento



Início ou fim


Arquivo temporário



Armazenamento online




Arquivo permanente



Armazenamento de dados



Decisão


Conectores de páginas


Processo pré-definido


Fonte: Roldon (2010:46).
4.6.Desenhando um fluxograma com o uso da informática

A informática dispõe de vários softwares que permitem o desenho de fluxograma, possibilitando ganho de produtividade muito grande.

Como referencial podemos citar os seguintes softwares:

ü Visio Standard: software destinado à elaboração de variados desenhos técnicos;

ü FlowChart: software específico para desenho de fluxogramas;

ü ProcessChart: software específico para análise e desenho de processos.

ü Excel, PowerPoint e Word: são softwares que possuem recursos que permitem o desenho de fluxograma com a utilização de símbolos que são padrões mundiais.
5. Vantagens do Fluxograma

Chinelato (2004) afirma que, buscando sempre a qualidade dos processos, o fluxograma, apresenta uma série de vantagens, que podem ser resumidas em:

ü Uma conferência real do funcionamento de todos os componentes de um método Administrativo e de Produção. Esse aspecto habilita e facilita a análise da eficácia do sistema;

ü Deixa claro uma apresentação da filosofia de administração, actuando, principalmente, como factores concretos;

ü A probabilidade de visualização acrescentada, promovendo o exame dos vários componentes do sistema e de suas possíveis repercussões, tanto positiva quanto negativo. Normalmente, os outros métodos apresentam uma estrutura de leitura mais lenta e menos clara, o que pode dificultar sua análise;

ü Trazendo o levantamento da análise de qualquer método administrativo, desde o mais simples ao mais complexo, desde o mais específico ao de maior abrangência;

ü O fluxograma propicia o uso de simbologias, o que libera uma leitura mais simples e lógica do método, tanto por parte dos peritos, quanto por seus usuários;

ü Os fluxos mostram a identificação mais fácil e rápida dos pontos fortes e fracos do método administrativo considerado.

Todos estes pontos trazem bons argumentos para ter o fluxograma como uma ferramenta para ser empregada em todos os tipos de actividades numa empresa.

Para Cury (2000) podemos citar como principais vantagens as seguintes:

ü Permite verificar como funciona realmente todos componentes de um sistema mecanizado ou não, facilitando análise da sua eficácia;

ü Entendimento mais simples e objectivo do que os de outros métodos discretivos;

ü Facilitar a localização das deficiências pela fácil visualização dos passos, transportes, operações, formulários, etc;

ü Aplicação a qualquer sistema desde o mais simples aos mais complexos;

ü Rápido entendimento de qualquer alteração que se proponha nos sistemas existentes, por mostrar claramente as modificações introduzidas.
5.1.Desvantagens do Fluxograma

Conforme Chinelato (2004), “[...] não podem ser deixados de lado os pontos fracos do processo.” Por isso, abaixo serão informadas as desvantagens do fluxograma:

ü Dependendo da actividade, apresentam dificuldades no desenho e alterações;

ü A depuração e testes não são fáceis, em geral;

ü Grande dificuldade na decisão do nível de detalhes a serem alocados nos fluxogramas.

ü É um diagrama, portanto nunca irá detalhar a realidade com o envolvimento das pessoas que fazem o sistema vivo e dinâmico;

ü Os símbolos apresentados permitem variações e adaptações portanto, possibilita aplicação de cunho pessoal o que não é recomendável;

ü O vício no uso só de fluxogramas, não percebendo as implicações técnicas com outras ferramentas;

Estes pontos fracos sempre devem ser registados para que num próximo projecto tenha visão do que pode vir a ocorrer.
6. Recomendações para elaboração de fluxogramas

ü Os fluxogramas devem ser legíveis e inteligíveis para um revisor ou um novo membro da equipe;

ü Devem ser claros, concisos, logicamente dispostos e sem ambiguidades;

ü O bom senso, naturalmente devera ser utilizado na aplicação destas técnicas, inovações pessoais e variações do método adoptado, entretanto, não são admitidas. Símbolos especiais ou gostos pessoais destruirão as vantagens de uma linguagem padrão;

ü Faca os fluxogramas finais em formulários próprios, usando o formato padrão também disponível no software e igrafxProfessional, baseando-se nos recursos;

ü O fluxograma deve ser o mais simples e directo possível. Evita disposições que levem o leitor através de uma floresta de traços e setas;

ü Coloque os departamentos e ou funcionários que tenham grande troca de informações entre si em colunas adjacentes;

ü Evite o aparecimento de longas setas que cruzem o papel de um lado para o outro, sobre colunas não utilizadas;










7. Conclusão

Findo trabalho conseguimos perceber a estrema importância dos fluxogramas pois possibilitam as pessoas de identificar falhas inerentes aos procedimentos, ao reconhecer a falta de um fecho em uma discrição de processo ou mesmo identificando processos redundantes. Identificar falhas em um documento de várias páginas em texto tornando-se muito mais difíceis.

A maior parte das companhias falham em manter a revisão de documentos que não são lidos. Os documentos tornam-se desactualizados porque os processos passam a ser definidos sem que haja atenção a esses documentos. Os fluxogramas são alterados com facilidade e podem ser usados diariamente para ajudar a definir e refinar os processos.



8. Referências bibliográficas 


ARAÚJO, L. C. G de (2001).Organização, Sistemas e Métodos. Atlas, São Paulo.Organização, sistemas e métodos e as tecnologias de gestão organizacional. São Paulo: Atlas, 2006. Vol. II.

BALLESTERO ALVAREZ, M.E. Organização, sistemas e métodos. São Paulo: McGraw-Hill, 1991.Vol. II.

CHINELATO, João, (2004).O&M Integrado à informática. LTC., Fluxogramas Vantagens e Desvantagens. Rio de Janeiro.

CRUZ, T. Sistemas, organização e métodos. São Paulo: Atlas, 2002.

CURY,A. (1991). Organização & Métodos: Perspectiva comportamental e abordagem Contingencial, 5ª Edição, Atlas, São Paulo.

GRIMAS, Prof. Washington, Disponível em: http://engenhariasaomarcos.files.wordpress.com/2008/03/fluxogramas1.pdf

HARRINGTON, H. James. (1993). Aperfeiçoando processos empresariais. São Paulo: MakronBooks.

OLIVEIRA, D. de P. R. Sistemas, organização e métodos. 15. ed. São Paulo: Atlas, 2005. 493p.

ROLDAN,Lucas B., (2010) Caderno de Organização, Sistemas e Métodos– Santa Cruz do Sul: Faculdade Dom Alberto.

ZANELLA, LianeCarly Hermes (2009). Metodologia de estudo e de pesquisa em administração. Universidade Aberta do Brasil.